With so many different parties involved in your pension, it is always worth ensuring that you direct your feedback and where necessary, complaints, to the right place.
At Forthplus Pensions, we are the Scheme Administrators of your pension scheme. This means that our responsibility is to act on your instructions, or where you have one and you have given them your authority, the instructions of your financial adviser, in a timely and accurate manner. Should you feel we have not performed these administrative duties properly, then your complaint should be directed to us.
Additional to us, you also usually have a financial adviser, in fact, at Forthplus Pensions, we only allow our pension members to be introduced to The Forthplus SIPP by authorised and regulated financial advice firms and always very strongly suggest that you maintain a relationship with them over your account on an ongoing basis. If you have a complaint around the investments chosen, suitability, performance or the advice process, then your complaint would normally be directed towards your financial adviser of the time. By contacting them directly, they will be able to advise you of their complaints procedure.
Alongside this, as a self-invested personal pension, meaning there can be multiple other functions involved, including platform providers, lawyers, pension transfer specialists, tax advisers, investment companies and many more. If your complaint is in response to the services of any of these, then we recommend you contact them, either directly, or through the party who introduced you to them, to discuss your complaint options.